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Contact Us


We would love to help! If you have any questions about the products on our site, please feel free to contact us. Our team loves talking about all of the gear we sell! Feel free to also call us if you have questions about fit and style.

Store Hours: 10AM-6PM PDT

Please call us in-store for an immediate response during our store hours.

Whistler - (604) 938-3228 

Squamish - (604) 892-3228

Do you want to visit us? We're located at

Whistler - 113-4350 Lorimer Rd, Whistler, BC V8E 1A5 Get Directions

Squamish - 40222 Glenalder Pl, Squamish, BC V8B 0G2 Get Directions

Customer Support Form

Frequently Asked Questions

Online Orders

How do I check my online order?

You can check your order by logging into your account.

If you ordered without starting an account (ordered as a guest), you can Create an Account with the same email address you made the order with. It should retrieve all your orders with us automatically and the history of your orders can be viewed.

If you still need help with your order, please send us an email, or call us during our store opening hours.


Where is my tracking information?

For orders that are shipped, you will be receiving an automated email with your tracking code. For in-store pick up, you will receive an automated email when your order is ready to be picked up.

You can also log into your account and click on your recent order to get the tracking code or see the status of your order.

For other information regarding your order, please send us an email, or call us during our store opening hours.



Please go to our Shipping Policy page for details about in-store pickup or shipping in Canada.


Returns & Warranty

For Returns and Warranty, please go to our Refund Policy page.

Can I exchange something I have purchased?

We only offer exchanges on certain brands, see our Exchanges Page. If an item is not in the exchange program, return the item for a refund and create a new order for the replacement item you wish to buy.

Can I return an item I purchased on Clearance or Sale?

Clearance and Sale priced items are limited time offers. Returns for refund are allowed and the normal return policy applies. Clearance and sale priced items are non-exchangeable. Once the discount period ends, the regular price applies.


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