Skip to content

Frequently Asked Questions

Online Orders

How do I check my online order?

You can check your order by logging into your account.

If you ordered without starting an account (ordered as a guest), you can Create an Account with the same email address you made the order with. It should retrieve all your orders with us automatically and the history of your orders can be viewed.

If you still need help with your order, please send us an email, or call us during our store opening hours.

 

Where is my tracking information?

For orders that are shipped, you will be receiving an automated email with your tracking code. For in-store pick up, you will receive an automated email when your order is ready to be picked up.

You can also log into your account and click on your recent order to get the tracking code or see the status of your order.

For other information regarding your order, please send us an email, or call us during our store opening hours.

 

Shipping

Please go to our Shipping Policy page for details about in-store pickup or shipping in Canada.

 

Returns & Warranty

For Returns and Warranty, please go to our Refund Policy page.

Can I exchange something I have purchased?

We only offer exchanges on certain brands, see our Exchanges Page. If an item is not in the exchange program, return the item for a refund and create a new order for the replacement item you wish to buy.

Can I return an item I purchased on Clearance or Sale?

Clearance and Sale priced items are limited time offers. Returns for refund are allowed and the normal return policy applies. Clearance and sale priced items are non-exchangeable. Once the discount period ends, the regular price applies.

 

Your cart is empty

x

x